Product details
Shipping and Returns
Production Time:
Orders for standard products are typically processed and handed over to the courier within 2-3 business days.
Shipping Times:
- USA, Australia, Canada:ย 6-8 business days
- UK, EU:ย 5-7 business days
Tracking and Notifications:
Once your order is shipped, you will receive an email with a tracking number to monitor its progress.
Important Note:
Please be aware that delivery times may vary due to unforeseen circumstances, such as customs delays or peak holiday periods. We appreciate your patience and understanding.
Disclaimer:
Please ensure a secure and accessible delivery location. We are not responsible for packages marked as "Delivered" by carriers.
Return and Exchange Policy:
At furrydildo, customer satisfaction is our top priority. We strive to ensure that our products meet your expectations. As these items do not have resale value, all products are strictly non-refundable in accordance with industry standards.
Note๏ผWe โdo not accept returnsโ for oversized items (e.g., BDSM Sex Furniture and similar large sex toys), as the processing costs for such returns are prohibitively high, akin to furniture products.Please carefully review product details before placing your order. If the item arrives damaged or defective, please provide photo/video evidence within โ48 hours of deliveryโ for after-sales assistance.
Customer Responsibilities
If you are dissatisfied with the final product, please contact us within 14 days of receiving the product to discuss potential solutions.
If your item is damaged during shipping, we will send you a replacement at no additional charge.
Late or Missing Refunds (if applicable)
If you havenโt received your refund yet, please check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank; there is often some processing time before a refund appears. If youโve done all of this and still have not received your refund, please reach out to us atย [email protected].
Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us atย [email protected].
Return Shipping Costs
FAQ
Frequently Asked Questions
1. What types of products do you offer?
We offer a wide range of adult toys, including Dog Dildos, Horse Dildos, Wolf Dildos, Dragon Dildos, Alien Dildos, Dog Fleshlight, Horse Pussies Masturbator, Cow Pussies Fleshlight, Furry Pussy Fleshlight, BDSM Sex Cage, and more. We have products suitable for individuals and couples, and we offer a range of styles, materials, and prices to suit every need and budget. Note that we are constantly adding new products and categories, so check our site often so you don't miss out on our offers.
2. Are your products safe to use?
Yes, all of our products are made with high-quality, body-safe materials, and are rigorously tested for quality and safety. We only carry products from reputable brands, and we take great care to ensure that every product we sell meets our high standards for safety and quality. We have CE, CPSIA, EMC, FCC, RoHS, and UKCA certifications, which you can view in the About Us page.
3. How to store and care for my toys?
Following these care instructions will help keep your adult toys in good condition and reduce the risk of injury or infection during use:
Clean with antibacterial soap before and after use. Avoid using harsh chemicals that can damage the material.
Store properly: Store the toy in a cool, dry place, away from direct sunlight and moisture. Also, you can put it in a storage bag to protect it from dust and debris.
Check for damage regularly: Regularly inspect the toy for any cracks, tears, or other signs of damage.
Battery maintenance: If the toy requires batteries, remove them when not in use to avoid any leakage and damage to the toy.
4. What type of lubricants can I use?
We recommend any water-based lubricants for any of your pleasure products. Please avoid using silicone-based lubricants with any of your silicone-made pleasure products as they compromise their structural integrity. Fortunately, silicone-based lubricants are safe when used with a condom! Avoid using oil-based lubricants as they can break down certain materials and cause damage to the toy.
Questions About Ordering
1. Can I cancel my order?
Once your order has been placed, your payment will be processed through your credit card or PayPal account. Our ordering system is automatic, so your order will be quickly processed and sent to our shipping department. Unfortunately, we are unable to cancel orders due to the large number of orders we receive daily. Please be cautious when placing your order.
Questions About Shipping and Delivery
1. Where do you ship?
We ship to Europe, the United States, the United Kingdom, Australia, and several Southeast Asian countries.
2. What is the estimated delivery time?
Shipping Times for Small Items (e.g., Animal Dildos, Animal Pussies Masturbator):
- USA, Australia, Canada:ย 6-8 business days
- UK, EU:ย 5-7 business days
Shipping Times for Large Items (e.g., BDSM Sex Furniture):
- Standard Shipping (Free):
- USA, Australia, Canada: 3-4 weeks
- UK, EU: 3-4 weeks
3. What is the shipment processing time?
We aim to dispatch our shipments as quickly as possible. This usually happens within 1-2 business days.
4. Do you offer free shipping?
We are very proud that, unlike our competitors, we offer FREE worldwide shipping, without exception!
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